Your privacy is critically important to us
Last revised: October 15, 2020
We respect your privacy and are committed to protecting personally identifiable information you may provide to us through the Website. This Policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
In the context of the law and this Policy, “process” means collect, store, transfer, use or otherwise act on information.
London Academic Publishing LTD is a company incorporated in England and Wales, with Company No. 10941794, and whose Registered Office is at 27, Old Gloucester Street, WC1N 3AX, London, United Kingdom.
For the purposes of the Data Protection Act 1998 (the Act), and the General Data Protection Regulation (EU), London Academic Publishing LTD is the data controller of your personal information provided to, or collected by or for this Service.
Third-Party Links. This Policy only applies to the Service described above and is valid for visitors to our Website with regards to the information that they shared and/or collect in London Academic Publishing LTD’s Website. If you leave our Website via a link or otherwise, you will be subject to the policy of that website provider. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. You should always check their policies before continuing to access these sites or/and submit any personal information.
Except as set out below, we do not share, or sell, or disclose to a third party any information collected through our website.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Data we Process
2. If you do not provide personal information we need
3. How do we collect your data?
4. How we use your information
5. Disclosure and sharing of your information
7. Control over your own information
8. Your communications preferences
9. Other matters
1. Data we process
We may collect, use, store and transfer different kinds of personal data about you when you interact with us and our Websites, use our Service, or/and when you purchase goods and services from us. The types of personal information that we collect from you depend on the content and features of the Service you use and how you otherwise interact with us. We have collated these into groups as follows:
Identity data, such as your first name, last name, username or similar identifiers, title, date of birth and gender.
Contact data, such as residential or business address, billing address, delivery address, email address and telephone numbers.
Transaction data includes details about payments or communications to and from you and information about the products and services you have purchased from us.
Financial data includes bank account and payment card details. See Section 4.7 below for more details.
Technical data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system and platform and other technology on the devices you use to access this Website.
Profile data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Educational, nationality and professional information, such as your field of study, current position, practice area and areas of interests, ORCID ID and photo.
Usage Data includes information about how you and your device use our Website, products and services.
Content submitted, such as comments, feedback, including survey information, posts, questions or information you send to customer support and other information uploaded, shared or stored on our Website and/or in your account, such as annotations, comments, contributions and replies
Marketing and communication data, which includes your preferences in receiving marketing from us and our third parties, your communication preferences and responses and actions in relation to your use of our Service.
Data for educational services, such as the course modules and test questions you view, answer or complete.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, genetic and biometric data), nor do we collect any information about criminal convictions and offences.
Children’s personal information. Our services and products are directed at professionals. They are not intended for children under the age of sixteen. We do not knowingly collect personal information from users in this age group and reserve the right to delete such information if we become aware of having collected it.
Data from your institution. We may obtain information about you from the institution with which you are employed or affiliated in order to activate and manage your access to the Website and use of the institution’s subscription to the Service, including: contact details, such as your name and institutional email address, postal address and phone number; or other account registration information, such as job title; and/or institutional user ID.
2. If you do not provide personal information we need
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to stop providing a service or good to you. If so, we will notify you of this at the time.
3. How do we collect your data?
We collect information about you in three ways: directly from your input, through automated technologies, and from third-party sources.
Direct interactions. You may give us personal data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you apply for our products or services; create an account on our Website; subscribe to our services or publications; request marketing to be sent to you; enter a competition, promotion or survey; or give us some feedback.
Automated technologies or interactions. As you interact with our Website, we may automatically collect data about your equipment, browsing actions and patterns. We may collect this information by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
Other sources. We may receive information about you if you use any of the websites we operate or services we provide. We are also working closely with third parties (including, for example, institutions, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
We may also obtain contact details and other information about you from social networks when you grant permission to the Service to access your data on one or more networks; service providers that help us determine a location in order to customize certain products to your location; partners with which we offer co-branded services or engage in joint marketing activities; and/or publicly available sources and data suppliers from which we obtain data to validate or supplement the information we hold and to support the Service.
4. How we use your information
We are committed to delivering a relevant and useful experience to you. Depending on how you interact with us and the Service, we use your information as follows:
4.1. Information we process to fulfil a contract with you or take steps at your request before this
When you create an account on our website, buy a product or service from us, or otherwise agree to our Terms and Conditions, a contract is formed between you and us. In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
– verify your identity for security purposes;
– provide, activate and manage your access to and use of the Service;
– process and fulfil a request, order, download, subscription or other transaction;
– providing information and technical support for your requests, inquiries, comments or concerns, if you ask for this;
– notify you about changes, updates and other announcements related to the Service;
– managing competitions, prize draw, or to enable you to complete a survey;
– storing and analysing your information in order to review and progress your job application;
– issue payments and statements, such as for royalties and editorial fees.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract. Afterwards, we will process only information required by the law (such as financial records), until the law requires us to do so.
4.2. Information we process with your consent
Through certain actions, such as when you browse our website or ask us to provide you with more information about our business, including job opportunities, and our products and services, you provide your consent to us to process information that may be personal information.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at [email protected]. However, if you do so, you may not be able to use our Website or our services further.
4.3. Information we process as required to conduct our business and pursue our legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so (including to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).
Where we process your information on this basis, we do after having given careful consideration to:
– whether the same objective could be achieved through other means;
– whether processing (or not processing) might cause you harm;
– whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.
For example, we may process your data on this basis for the purposes of:
– record-keeping for the proper and necessary administration of our business;
– giving you access to products or services ordered by your institution;
– providing you with different content within a product or service, depending on how you use that product or service;
– responding to unsolicited communication from you to which we believe you would expect a response;
– protecting and asserting the legal rights of any party;
– ensuring the security of the Website and of its related information technology systems;
– insuring against or obtaining professional advice that is required to manage business risk;
– analysing how you use our Service so we can improve our levels of service and develop future products and services, including through the use of surveys;
– letting you know about our products and services by post, email, and phone in accordance with your marketing preferences and the law relating to direct marketing;
– offer you customized content and other personalization to make the Service more efficient for you and more relevant to your interests and geography;
– deliver targeted advertisements, promotional messages, and other information related to the Service and to your interests;
– identify usage trends and develop data analysis, including for the purposes of research, audits, reporting and other business operations, such as to pay royalties and license fees to third-party content providers, determine the effectiveness of our promotional campaigns, evaluate our business performance, or in other ways pursuant to a customer agreement.
– conduct and administer user testing and surveys;
– asking you to leave a review or take a survey;
– invite you to submit or review manuscripts, participate in our publishing programs, or join an Advisory Board;
– protecting your interests where we believe we have a duty to do so.
4.4. Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.
Specific uses of information you provide to us
4.5. Information provided on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people. Examples include posting a message on our forum, tagging an image, clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks.
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
Any such information that you disclose publicly or in discussion fora in the Service may be collected and used by others, may be indexed by search engines, and might not be able to be removed. Please be careful when disclosing personal information in these public areas.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then, at our discretion, we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at [email protected].
4.6. Complaints regarding content on our website
We attempt to moderate user-generated content, but we are not always able to do so as soon as that content is published. If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
4.7. Information relating to your Method of Payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of Stripe or PayPal or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
4.8. Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
4.9. Communicating with us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your messages, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
4.11. Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you your commission due for such referrals. It also includes information that allows us to transfer the commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems when you visit our website
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
4.13. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
4.14. Third-party advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
4.15. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
5. Disclosure and sharing of your information
Depending on the Service provided, we may share your personal information with affiliates, trading names and divisions within London Academic Publishing LTD.
We may share your information with selected third parties, including:
– Institutions and learned societies through which you have access to the Service or on whose behalf London Academic Publishing LTD publishes journals to which you or your institution subscribe.
– Business partners, suppliers, sub-contractors and service providers, including editors, reviewers, payment processors, customer support, email service providers, event venues, mailing houses, shipping agents and IT service providers for the performance of any contract we enter into with them or you.
– Analytics and search engine providers that assist us in the improvement and optimisation of our Website;
We may share your personal information with our subdivisions and with sponsors, joint venture partners and other third parties, including entities for which we are acting as an agent, licensee, application host or publisher, such as societies, that wish to send you information about their products and services that may be of interest to you as determined by your choices in managing your communications preferences and other settings.
We may disclose your personal information to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets. For example, as part of a corporate transaction such as a transfer of a journal or other assets to, or an acquisition from, another company.
Legal reasons. We will also share your personal information:
– If we think this is necessary to in order to protect the rights, property, or safety of London Academic Publishing LTD, our employees, our commercial partners, or our customers. This includes sharing information for the purposes of fraud protection and credit risk reduction
– With government authorities and/or law enforcement officials if required by law.
5.2. Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
5.3. Data may be processed outside the European Union
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
The security of your Personal Information is important to us and we use up-to-date industry procedures to keep personal information as safe and secure as possible and to protect against loss, unauthorized disclosure or access.
Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust marks in your browser’s URL bar or toolbar.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Therefore, any transmission is at your own risk.
7. Control over your own information
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
Accessing and updating your information
The Service may allow registered users to directly access their account information and make corrections or updates at any time. Keeping such information up to date is solely the responsibility of the user. Registered users may also close their account directly through the Service or by contacting the Service’s customer support.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise this right at any time by contacting us at [email protected].
You have the right to ask us to correct any incorrect personal information we store about you, to delete personal information, or otherwise restrict our processing, or to receive an electronic copy of the personal information you provided to us.
If you wish to exercise any of these rights, please email us at [email protected]. We will respond to your request consistent with applicable laws.
Under the CCPA, among other rights, California consumers have the right to request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers; request for a business to delete any personal data about the consumer that a business has collected; request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
8. Your communications preferences
You can customize and manage your communications preferences and other settings when you register with the Service, by updating your account features and preferences, by using the “opt-in/out” or subscribe/unsubscribe mechanisms or other means provided within the communications that you receive from us or by contacting us. We reserve the right to notify you of changes or updates to the Service whenever necessary.
9. Other matters
9.1. How you can complain
If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO). This can be done at https://ico.org.uk/make-a-complaint. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.
9.2. Data retention
We retain your personal information for as long as necessary to provide the Service and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements.
We will normally store your information for at least one year following the last recorded transaction or interaction between us.
9.3. Compliance with the law